Shipping & returns

Shipping
We try very hard to ensure the goods you purchase are in stock and get to you in reasonable time, generally we dispatch within 24 hours from the time we receive your order. At times if we have to obtain product from our suppliers this may take longer but we will advise you via email.

In such an exception we will make all possible endeavors to keep you informed at all times.  However we do not take responsibility for any delay once the goods have left our store and are in the hands of either Australia Post or Various Courier Companies.  For example Express Post parcels are generally overnight provided its CBD so if you are in an area outside your states CBD Australia post may take 1-2 days longer to deliver even though it is Express.  All our shipping whether Express or Standard mail has tracking and you can specify whether you want insurance on the goods at additional cost, you MUST ring or EMAIL for quote on insurance.

Special Charges and Conditions

Special Charges will apply to the following;

  • Shipping outside Australia (International Orders)
  • Bulky Items that exceed 1 meter overall length and over 7 kilos in weight We will advise extra charges if required However the Maximum size accepted by Australia post is 105cm & a maximum girth of 140 cm
  • To work out the girth of your parcel, we use the formula:
    (Width + Height) x 2 = girth For example: (30cm + 20cm) x 2 = 100cm girth
    Any item that exceeds these dimensions will be shipped Via TNT FEDEX or Similar courier and these costs are Very high compared to Postage rates We will quote you the increase shipping costs after removing local taxes

These items will be subject to normal shipping charges by Australia Post or courier.

 International Orders

PLEASE NOTE:
Note that there are some countries we will not ship to under any circumstances where Australian Government warnings exist and or because additional shipping and Insurance costs apply making it prohibitive etc.

Ace Radio Controlled Models currently ships to a number of different countries. There are, however, a number of conditions involved with fulfilling international orders. If you are unable to complete your purchase your country may be on the List our Government warns against sending goods to due to high fraudulent activities. You can email us if you believe this is the case and we may be able to help.

  • Need to provide an email address and respond to a secondary query requesting confirmation of delivery address and daytime contact details.
  • By placing an order from outside of Australia you acknowledge that you will accept liability for any customs duty payable on your order as it enters your country.
  • Payments will only be accepted via PayPal.
  • Due to the increasing frequency of credit card fraud unless we are unable to accept payment for international orders Directly via credit card your credit card payment will be processed through pay pal.
  • Ace Radio Controlled Models will need to get a quote on the cost of international freight from their carriers and confirm this cost with the customer prior to shipping Unless there is sufficient credit in the GST Refund then we will ship automatically.

Ace Radio Controlled Models Will choose the Cheapest option for shipping with tracking for international orders. This is for insurance and proof of delivery purposes. For security reasons Ace Radio Controlled Models will only ship international orders to the customer’s billing address, unless proof of address can be provided to our satisfaction. Ace Radio Controlled Models reserves the right to cancel any international orders if the details provided do not meet the outlined conditions, or, there are any other suspicious circumstances regarding the order.

International – Duties and Taxes

All prices on http://ace-radio-controlled-models.shoplightspeed.com include GST. The GST component will be refunded or deducted first from any shipping cost excess above the minimum amount charged on check out, if the shipping address is outside of Australia. International deliveries may be subject to Customs duties and/or taxes dependent on the value of the order. Payment of any duties/taxes is the responsibility of the customer. Ace Radio Controlled Models and its suppliers accept no liability for any duties or taxes due upon the orders arrival into the customer’s country. Each country has its own customs levy level so please be aware of this when placing international orders.

 

 Purchase on Line for Store Pick up

STORE PICKUP OPTION NOTE: If picking up from store when you select store pick up, you must make sure to do the following !

  • All goods paid by Pay-pal. You do not need a pay pal account to pay via credit card
  • Two forms of identification with such as drivers licence with street address and persons name must be provided at time of pick up.
  • You must notify the store at what time and day you will pick up goods, we need up to 12 hours to pick and process goods as a minimum.

Pre Orders

At times suppliers will have a major re release of a popular product of a highly anticipated product such as a Vintage RC Car or a collectable die cast model.  When this happens we get as excited as our customers and want to ensure they get in early and secure one for themselves. 

We will advertise and provide our customers the chance to purchase these as they become available and provide the suppliers release date.

Please note however of the following conditions;

  • We will take multiple orders from individual customers but reserve the right to limit the purchase to one per customer so as to make it fair for all then on a fist in best dressed basis grant additional units after all customers who take up the offer have at least received theirs.
  • We will refund any portion over the initial unit cost for any additional units if we could not full fill all quantities from excess stock.
  • Know that we try and supply the price to the best of our abilities but prices like the dollar are subject to change.
  • Items do not have to be pre paid unless otherwise stated, some items at times will need to be prepaid due to very limited stocks or supplier demands on order placement.

Title of Goods

Title of the Goods shall remain vested in Ace Radio Controlled Models and shall not pass to the buyer until the purchase price for the Goods has been paid in full and received by Ace Radio Controlled Models . Until title to the Goods passes:

1: Ace Radio Controlled Models shall have authority to retake, sell or otherwise deal with and/or dispose of all or any part of the Goods;

2: Ace Radio Controlled Models and its agents and employees shall be entitled at any time and without the need to give notice enter upon any property upon which the Goods or any part are stored, or upon which Ace Radio Controlled Models reasonably believes them to be kept;

3: The Buyer shall store or mark the Goods in a manner reasonably satisfactory to Ace Radio Controlled Models indicating that title to the Goods remains vested in Ace Radio Controlled Models ; and

4: The Buyer shall insure the Goods to their full replacement value, and arrange for Ace Radio Controlled Models to be noted on the policy of insurance as the loss payee.

5: Irrespective of whether title to the Goods remains vested in Ace Radio Controlled Models , risk in the Goods shall pass to the Buyer upon delivery.